Employment

Tell Us What You Can Bring to TLP’s Table

Thank you for your interest in joining The Local Palate team.
We look forward to hearing from you!

Account Coordinator

The Local Palate is seeking a dynamic and detail-oriented Account Coordinator to oversee client content asset collection, organization, and prompt communication across our sales and ecommerce channels. The ideal candidate will be highly organized with a knack for prioritizing competing demands, a clear and friendly communicator, and have a basic understanding of the publishing and culinary industries, ecommerce best practices, and organizational tools.

Responsibilities:

Partner Coordination

  • Work alongside our Sales team to coordinate digital placements across The Local Palate website, social channels, newsletters, and ecommerce channels.
  • Act as a liaison and communication base for client relationships keeping all parties informed and engaged.
  • Manage a robust partnered content calendar, providing a balance between editorial content and partnered content on a month by month basis.
  • Pull analytics for partnered content, designing branded presentations that represent accurate data.
  • Research potential partnership opportunities for the sales team providing summaries for prospective leads.

Vendor Coordination

  • Review and manage daily online orders in Shopify, ensuring accurate syncing across integrated fulfillment and shipping platforms, coordinating manual fulfillment when required, and resolving address issues by generating and providing corrected shipping labels.
  • Serve as a daily contact for vendors and customers with The Local Palate Marketplace, addressing queries, resolving complaints or shipping issues, and ensuring prompt, personal, and professional communication.
  • Manage vendor platform onboarding, order fulfillment, and contractual obligations.
  • Schedule regular check-ins for vendor updates, feedback, and satisfaction.
  • Identify and investigate late orders, missing orders, or other orders with issues and work with the vendor(s) to resolve them.
  • Maintain Marketplace communications with vendors, leads, customers, and/or any other inquiries that are encountered.
  • Research prospective vendor opportunities and share summaries with Marketplace Director for consideration.

Collaboration & Innovation

  • Collaborate with internal teams (Editorial, Marketplace, Digital, Design, Sales, and Events) to gather content, keep projects moving smoothly, and ensure consistency and cohesion across all communication channels.
  • Stay current with industry trends, efficiency tactics and best practices, and innovations in content organization and communication.
  • Remain active and present for pertinent meetings with Sales, Marketplace, and additional departments as needed.

Requirements:

  • 1-2 years of experience in a professional environment, preferably in account management, sales coordination, or project management
  • Strong project management and organizational skills with the ability to meet deadlines and manage multiple priorities and deadlines
  • Ability to communicate effectively and efficiently with multiple parties internally and externally, maintaining professionalism with a personalized approach
  • Proficiency with Microsoft Office suite and Google Business suite
  • Experience with database management or a CRM system (Salesforce, Hubspot, etc.) or Monday.com preferred
  • Experience with Shopify or similar eCommerce platforms preferred
  • Familiarity working with integrated fulfillment and shipping platforms (e.g., Modern Dropship, EasyPost) is a plus
  • Ability to travel for work when needed (less than 10%)
  • A genuine passion for food, drink, and Southern culture
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